Terms of Service

Who this is between

These terms are between you and to confirm, trading as VinRaven, of to confirm. Using the site, the chat widget, or the dashboard means you accept them.

What we provide

• VinRaven Studio. A one-time website build, quoted before work starts. Scope, revisions, and timeline are set out in your quote, which takes precedence over this page where the two differ.
• VinRaven. The AI front desk product on a recurring plan: website chat, lead capture, ticketing, and booking, depending on the plan you are on.

Billing

Subscription plans are billed in advance through Stripe on a recurring basis until cancelled. Build work is invoiced against the schedule in your quote. Prices are in Canadian dollars. Taxes are added where they apply.

Refund terms: to confirm.

Cancelling

You can cancel a subscription at any time and it runs to the end of the period you have already paid for. We do not lock you into a term. Notice period, if any: to confirm.

Who owns what

You own your content: your text, images, logo, customer data, and anything you supply. On a completed and fully paid build, you own the finished site.

We keep ownership of the underlying VinRaven platform, its code, and anything reusable we built before or outside your project. Unless you ask us not to, we may show your project as portfolio work.

What the AI assistant is and is not

The assistant answers from the information a business gives it. It is not a person, and it can be wrong. It does not give medical, legal, or financial advice, and it is not an emergency service. For anything urgent, call the business directly.

If you run a business on VinRaven, you are responsible for what you put in its knowledge base and for the accuracy of what it tells your customers.

Acceptable use

• Do not use the service to break the law, or to send spam.
• Do not attempt to break, overload, or reverse engineer the platform.
• Do not upload content you do not have the right to use.
• Do not use it to collect personal information under false pretenses.

Uptime and liability

We work to keep the service running and available, but we do not promise uninterrupted service, and we are not liable for indirect or consequential losses such as lost business or lost profit. Our total liability is limited to what you paid us in the previous twelve months.

Nothing here limits liability that cannot be limited by law.

Ending it

Either side can end the agreement. We may suspend an account for non-payment or for a breach of acceptable use. On termination you can export your data, and after that it is deleted as described in the privacy policy.

Governing law

These terms are governed by the law of Newfoundland and Labrador, Canada, and the courts there have jurisdiction.

Changes

We may update these terms. If a change materially affects you, we will tell account holders by email before it takes effect.